Way to ruin my day asshole (let’s make this all about me shall we?).
An employee in my area did a big no-no.
The person went into our registration system to get the phone number of a co-worker and patient here.
The is the type of action for which we could be sued (not likely) or given a poor mark when we are judged by the accreditation groups (most likely), either way patient information is such a sensitive thing, we are regularly reminded about how to maintain patient confidentiality.
I overheard the conversation and said something to the effect that what my employee did was a direct violation of patient information regulations (we call this oral counseling). The person kept defending the actions and I suggested that we take up the matter with our manager. My manager was more emphatic than I’ve ever before seen. There will be some sort of corrective action.
I feel like shit.